Emergency Medical Services medical alert device comes with a standard 12 month warranty from date of purchase.
If the device has a manufacturing defect causing it to fail within the first 12 months of purchase, we will replace it free of charge including shipping.
Troubleshooting procedure
If your safe-T-wear device has stopped working please call 1300 699 159 to speak with a technical officer who will help you determine the cause of the problem and fix it if possible.
How to claim against your warranty
If after a technical consultation the device is still not working, the technical officer will either authorise for a new device to be mailed immediately or you may be asked to return the device for a warranty claim assessment, depending on the nature of the fault.
Please be aware your warranty can become void if any of the following have occurred:
- The device case has been opened or been tampered with.
- The device has been modified or not used in accordance with the instructions supplied.
- The device has been dropped or suffered damage from physical impact.
- The device has been damaged by a fire or has been damaged by being exposed to excessive heat from direct sunlight or other sources.
- The device has been used with an incorrect power adaptor.
- The device has been subject to an incorrect voltage due to lightning or a power surge.
- The device has been subject to a heat or contaminated liquid, causing a failure.
- The device has been submerged in water (i.e. pool, washing machine etc).
Your guarantee under Australian consumer law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.
If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Fair Use Policy
Emergency Medical Services has adopted this Fair Use Policy to prevent unreasonable or excessive usage of our Services.
This Fair Use Policy applies in relation to the use of the medical alert system and pendant, provided by Emergency Medical Services.
Emergency Medical Services may update the terms of this Fair Use Policy from time to time.
Prohibited use
The SIM must only be used in the medical alert system and pendant supplied by Emergency Medical Services.
The SIM must only be used for emergencies and not for general calls.
You must not use or allow any person to use a Service in a way that Emergency Medical Services reasonably considers to be:
- a breach of any law, code or regulatory standard;
- a breach of the Terms and Conditions (see above and over)
- Likely to disrupt the provision of Services to other customers
Otherwise unreasonable or excessive Breach of Fair Use Policy
Where Emergency Medical Services, in its sole discretion, considers that you have breached this Fair Use Policy, Emergency Medical Services will notify you of the breach and ask you to stop any prohibited activity.
If, after being contacted as above, you continue to be in breach of this Fair Use Policy, Emergency Medical Services may without further notice:
- Limit, suspend or terminate a Service in accordance with our rights under the Terms and Conditions;
- and/or Report your conduct to any relevant law enforcement or regulatory authority.
The SIM card remains the property of Emergency Medical Services.
Contact details for Technical Support
Email: care@emsas.com.au
Phone: 1300 699 159
©2020 Emergency Medical Services.