Monitoring Services
We have our very own in-house, dedicated alarm monitoring center, operating 24/7, 365 days a year.
Monitoring gives peace of mind for our users, as well as their family and friends.
EMS operates its own dedicated monitoring centre in Australia, providing 24/7 support every day of the year.
When an alert is triggered – whether by button press or automatic fall detection, it is answered within seconds by a trained professional. Each situation is assessed and the appropriate response is coordinated, whether that involves notifying a nominated contact, dispatching emergency services or providing reassurance while help is arranged.
By keeping monitoring services fully in-house, EMS ensures a high standard of care, consistent response times and complete oversight. Operators are trained not only in the technical aspects of each device, but also in how to respond with calm and compassion. With consent, important medical details can be securely stored and shared with first responders to support faster and more informed care.
Calls are never outsourced, ensuring that support remains local, reliable and familiar to every user and organisation we serve.
How does our 24/7 Care Centre respond to an emergency?
1. Press or Fall Detected
The SOS button or a fall being detected will get you help for any type of emergency, big or small, 24/7.
2. Respond
An Australian-based operator from our safeTcare team will come on the line to assist in seconds. Even if the wearer cannot speak– we follow the procedures set up ahead of time to make sure assistance is on it's way.
3. Send Help
We stay on the line with the wearer until help arrives so that they are never alone. We reduce worry by notifying family members, neighbours or doctors once we have the wearer in safe hands.
What are the key benefits of our Monitoring service?
Help is always available
Help is available, 24 hours a day, seven days a week, 365 days a year – even during holidays.
Fast response time
In an emergency, a trained professional can contact the appropriate responder (relevant Emergency Service) to request assistance immediately.
Two-way Communication
If you have a medical emergency, just push the help button to be immediately connected to a trained professional through a two-way voice intercom.
Customer Response Team
We keep pertinent information on file. Trained professionals are available to assist you 24/7, and communicate this information to first responders.
Long Range
With Australia wide coverage, your connected to safeTcare wherever you are to our team of professionals 24/7.
Automatic Equipment Check
The system checks each week and will alert us of performance and functions.
INTRODUCING
Our Products & Services
safeTwear Pendant
This incredible technology ensures you have direct connect with the safeTcare team from anywhere in Australia 24/7.
Our flagship product, trusted by thousands of safe customers.
MyLifeWatch
The world's best medical alarm, disguised as a watch. With health monitoring, fall detection and GPS, it's protection (and peace of mind) that moves with you.
24/7/365 Monitoring
Our in-house, professionally trained operators are on standby 24/7 and are here to assist in any medical situation and help to get the assistance you need.
Key Safe
When phoning for an Ambulance for a 3rd party and explaining details and the address, the first question the operator will ask is “is there access?” - this solves that problem!
