About Us
Proudly delivering reliable in‑home care technology for over 25 years.
OUR HISTORY
Emergency Medical Services (EMS) has been safeguarding Australians since 1997.
With a proud heritage as the nation’s first provider of “go‑anywhere” personal medical alert systems, EMS has remained at the forefront of innovation, bringing 4G & 5G voice‑enabled devices and advanced monitoring technology to homes and communities across Australia.
We are proudly Australian owned and operated. Through nearly three decades of service, EMS has supported over 40,000 customers and warmly welcomed more every day.
Our philosophy is simple: combine cutting‑edge technology with compassionate people, delivering fast, reliable support 24/7, anywhere in Australia
Our Vision & Values
Innovation
Deploying the latest personal‑alert technology, including GPS, satellite tracking and automatic fall detection.
Reliability
Our fully staffed Australian call centre operates around the clock, every day of the year.
Human Touch
Professionally trained operators guide each alert personally, staying on the line until help arrives.
Affordability
We continually aim to deliver better value, with prepaid packages typically 30–60% more cost‑effective than competitors.
Our Brands
